Terms and Conditions

By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. Please read these Terms carefully before using our Site or purchasing any products.

1. Products and Pricing

We strive to provide accurate descriptions and prices for all products on the Site. However, each piece is meticulously handcrafted, showcasing slight variations in color, texture, and size, contributing to its unique character and charm. This is a result of the human element and the effects of the firing technique.

All prices are listed in Egyptian Pounds and are subject to shipping fees which will be added at checkout. We reserve the right to modify product offerings and prices at any time without prior notice.

2. Ordering

By placing an order on the Site, you agree to purchase the products subject to the terms of this agreement. Orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order at our sole discretion.

3. Shipping and Delivery

We will make reasonable efforts to ship your order within the time frame specified on the Site. However, we are not responsible for any delays or issues caused by third-party carriers or unforeseen circumstances.

Shipping costs and delivery times will vary based on the shipping method selected and your location. You agree to provide accurate shipping information, and we are not liable for any delays or errors in delivery due to incorrect or incomplete information provided by you.

4. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your products, we accept returns on the spot. You are free to check the order while the courier is at the door and give it back to him, paying only the delivery fees. If the courier has left, we do not accept exchanges or refunds.

If the item is broken, you can refuse to accept the order and will not pay the delivery fees. If the courier has left, we do not accept exchanges or refunds.

5. Intellectual Property

The content on the Site, including all text, images, graphics, logos, and product designs, is the property of Cattleya and is protected by copyright and trademark. You may not use, copy, reproduce, or distribute any content from the Site without prior written permission from us, except as necessary for your personal, non-commercial use of the Site.

6. Privacy

At Cattleya, we are committed to protecting your privacy. We collect personal information such as your name, email, and payment details to process orders and provide customer service. Your information is shared only with trusted third parties like payment processors and shipping companies, and we do not sell or rent your data.

You can manage your preferences, opt-out of marketing communications, and request access to or deletion of your data. We take steps to secure your information but cannot guarantee complete security. By using our site, you agree to this Privacy Policy and the collection and use of your information as described.

Acknowledgment

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.